ORDERING: Most every piece you order is made by hand, here in the studio. This takes time. The casting process (from wax into metal) is done off premises. Ordering gemstones and parts to complete your order requires shipping time as well. Please allow 3 to 4 weeks for delivery of items to be made. If an item is in stock, it will be shipped within 1 week. We can accommodate some rush orders, contact us for details.
SHIPPING: We offer complimentary shipping on all orders within the US. We use USPS and UPS. UPS requires a street address and a signature for high-value items. We ship International orders by FedEx with a minimum fee of $50.00, which includes insurance.
METHODS OF PAYMENT: Visa, Mastercard, Amex, Paypal. Personal and or business checks are also accepted.
SALES TAX: 5.5 % for Maine state residents.
RECYCLED GOLD: After determining karat and weight, we can purchase your old gold at market value and apply a credit to your order.
RETURNS: Your satisfaction is our passion! If for any reason you are not thrilled with your purchase, you may return ANY IN-STOCK item, unworn and in original condition for a full refund within 30 days of receipt. Custom work is NON-RETURNABLE.
ONE OF A KIND ITEMS: Any item with the prefix-TJ is a one of a kind piece and is subject to prior sale. A similar piece may be custom ordered.
PRIVACY: Tracy Johnson Fine Jewelry collects information such as name, email address, phone number and mailing address for products, newsletters and user-initiated contact. Tracy Johnson Fine Jewelry takes reasonable precautions to prevent the loss, misuse or alteration of your personal information.
You have the ability to opt out at any time by using opt our out links or by contacting us through our contact form.
Tracy Johnson Fine Jewelry may disclose your personal information to the extent that it is required to do so by law, in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend its legal rights.
This website contains links to other websites. Tracy Johnson Fine Jewelry is not responsible for the privacy policies or practices of any third party affiliates.
Tracy Johnson Fine Jewelry reserves the right to update this policy by posting a new version on this website. This page can be checked occasionally to ensure you are familiar with any updates.
If you have any questions about these policies or Tracy Johnson Fine Jewelry, please contact us through our contact form.